Accessibility Statement

This website is run by Bartlett Group Practice.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

The majority of this website is fully accessible. We have greatly improved user accessibility by using UserWay in our website. However we know some parts of this website are not fully accessible.

  • most older PDF, and Word documents are not fully accessible to screen reader software
  • some of our embedded tables are difficult to navigate using just a keyboard

About Userway Accessibility Widget

The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.

Userway provides the following accessibility functionality

  • Keyboard Navigation
  • Screen Reader
  • Inrease Text Size
  • Stop Animations
  • Tooltips
  • Convert to Accessible Fonts
  • Highlight Links
  • Larger Cusor
  • Reading Guide
  • Dark Mode
  • Light Mode
  • Invert Colours
  • Text Spacing
  • Colour Desaturation
  • Reveal Page Structure

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Either use our Secure Online Form or

Telephone: 01252 835016

We’ll consider your request and get back to you in 7 working days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

Please see our our reception areas at both sites or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Our Ash Vale site has an induction loop on request.

Find out how to contact us


Technical information about this website’s accessibility

Bartlet Group Practice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Non compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

Issues with PDFs and other documents

Some of our PDF, and Word documents are not able to comply with the requirements of the web accessibility standard.

These may fail WCAG 2.1 AA Success Criterions; 1.1.1 (Non-text Content), 1.4.1 (Use of Colour), 1.4.3 (Contrast - Minimum), 1.4.5 (Images of Text), 2.4.3 (Focus Order), 2.4.6 (Headings and Labels), 3.2.4 (Consistent Identification).

Disproportionate burden

We do not consider any elements to be a disproportionate burden at present as we understand WCAG 2.1 AA. Should any come to light, we will update this section.

Navigation and accessing information

Many of our older PDFs, and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.

Some of our PDFs, and Word documents are essential to providing our services. For example, we might have PDFs or publisher documents with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

Interactive tools and transactions

We do not consider any elements to be non compliant at present as we understand WCAG 2.1 AA. Should any come to light, we will update this section

Content that’s not within the scope of the accessibility regulations.

PDF’s and other documents

The accessibility regulations do not require us to check and amend PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

We are actively looking to improve the accessibility on our website.

The improvements below have been identified on our current work schedule:

  • Identify and convert any essential pdf into screen readable documents (as soon as possible)
  • Identify and convert any essential non-pdf into screen readable documents or add as html pages (as part of website maintenence)
  • Provide an alternative to tables used to provide information that do not work successfully with a screen reader (as part of website maintenence)

Preparation of this accessibility statement.

This statement was prepared on 13th August 2020. It was last reviewed on 13th August 2020

This website was built and is tested ongoing by Tree View Designs with full WCAG2.1 (AA) compliance.

We used this approach to deciding on a sample of pages to test.
Our website providers Tree View Website had provided us with a statement:

‘Tree View Designs builds websites with full WCAG 2.1 (AA) compliance in accordance with HM Government’s Accessibility Regulations for Public Sector Bodies. We make sure your website is accessible to patients of all abilities and we provide on-line assistance to help you stay compliant as you update your site going forward’

They have made us aware of the possible probelms with PDF's, and Word documents. We currently have NHS restrictions on what software we are allowed to download, so are unable to test free screen readers on site.